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As COVID remains a challenge, we want to assure you that the policies we have in place are enabling LWC to provide its full range of services in an environment that is maintained to protect both patient and staff safety. While we have been able to relax some of our earlier policies, a number of policies remain in place and we ask for your ongoing support with these.

(Updated 4th January, 2022)

Online Consultations

At present, consultations continue to be carried out mostly online or by telephone. The online alternative using Microsoft Teams (or the telephone) has proved effective and popular with many. Should you prefer, face-to face consultations can be made available on request in some circumstances. If you would prefer this kind of appointment, we will do our best to accommodate you.

Most consent forms can now also be completed online. However, you will need to attend the clinic for clinical investigations, ultrasound scans, and procedures such as inseminations, oocyte retrievals, and embryo transfers.

Attending your appointment

In order to protect your safety and that of LWC staff, we continue to implement a number of precautionary policies. We realise that these may cause some inconvenience at times but we ask for your patience and understanding as we seek to take all steps necessary to provide you and our staff with a safe environment, offering effective and safe treatment.

We ask that you:

  • Read and complete the Covid Information form prior to treatment starting.
  • Attend all appointments no more than 10 minutes in advance.
  • Wherever possible we now wish to welcome persons accompanying our patients into the clinic. However, due to differing availability of space, local clinic policies on accompanying individuals may vary. Accompanying individuals are permitted to attend pregnancy scans. In some LWC clinics, this is also possible for baseline scans, embryo transfer, egg collection or insemination appointments: please check with your local clinic on current policies in this regard.
  • On arrival, you should wash your hands and forearms with the alcohol-based hand sanitiser provided.
  • We continue to ask that you wear a face-covering at all times when you are in the clinic. A mask will be provided if you don’t have one.


We have put a range of measures in place to limit the risk of virus transmission to patients and staff. These have been approved by the HFEA and are outlined in our patient information document. They include restricting the number of people in the clinic, steps to maintain social distancing, and the use of PPE. It is also important that all patients are aware of our Covid safety measures before attending the clinic.

24 hours before undergoing any procedure in our operating theatres, patients are required to have a Covid-19 swab test (either PCR or lateral flow test). This can be done using a free test from your local chemist or other certified sources, as long as a valid negative result is presented on the day of the procedure.

If you have a pre-existing condition or are in a high-risk group for COVID-19 and have not been vaccinated, we may advise you to postpone treatment. Further information may be found on:

If your circumstances change after your treatment cycle has started but before any procedure is carried out, or if you should test positive for the COVID-19 virus, cancellation of your treatment cycle may be necessary. If you contract COVID after egg collection, we may recommend freezing your embryos and waiting to start treatment.

We appreciate how important it is to be able to be accompanied during your clinic visits and we are working to increase access. However, at this time we must remain cautious about the risk of transmission. While all our clinics are welcoming accompanying persons to attend pregnancy scans, at this time only some of our clinics are offering accompanying individuals to attend for baseline scans, egg collection, embryo transfer and insemination appointments, so please check ahead of your appointment directly with the clinic and their policy at this time. If there is a particular reason why the attendance of an accompanying person is considered absolutely necessary for other appointments, this should be discussed with the clinic prior to starting treatment.

Before you travel, please check and be ready to comply with local and UK Government travel and social distancing policies. It is important you are aware of the risk of travelling at this time with heightened measures in place when arriving in the UK from abroad. You can find up to date information and the requirements for travel to the UK and exemptions from this link here:

In line with current advice from the Joint Committee on Vaccination and Immunisation (JCVI) it is advised pregnant women should be offered Covid-19 vaccines and that women who have received the vaccine need not delay trying to become pregnant after receiving the vaccine.

For more information:

Regarding donation services, it is advised if you are donating within 7 days of vaccination that this is also risk assessed by the clinic on an individual basis.

Our Support Services

Our priority at LWC is to ensure our patients are able to access support as required. Whatever stage of your fertility journey we recognise the benefits of peer support and have established our own patient community. If you would like to join our Facebook group, please search for LWC Social where you can connect with other patients in real-time.

Patients are also able to access fertility counselling at every stage of treatment and we would encourage patients to contact your nursing team or patient care coordinator if you feel this might be of benefit.

Whatever your support needs - counselling, coaching, or connecting with others - wherever you are in your fertility journey, please do get in touch if we can help.


Thank You

While we are all beginning to emerge from the pandemic, this remains a challenging time for everyone, especially those who are trying to conceive with fertility treatment. At the LWC our teams are always committed to providing you with safe, supportive and effective care. We do ask for your understanding if your treatment journey is in any way impacted by the virus and any additional steps we may be required to take to maintain the safety of our clinical service for you.

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