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LONDON WOMEN’S CLINIC IS OPEN

Our Harley Street and London Bridge clinics in London, as well as our clinics in Canterbury, Cardiff, Bristol and Darlington are now fully open.

In order to continue providing safe and effective treatments in this new environment we have implemented a range of actions that are outlined below, and which are described in our patient information document.

(Updated 13th July)

Clinic Opening Details

113-115 Harley Street & Harrow Patients

  • If you are a new patient and would like to start your treatment with us please call our enquiries team here
  • If you are on our waiting list for IVF treatment with ovarian stimulation and you are ready to start your cycle(please see the 'Patient checklist') then please call us one week before your expected period on any of the Nurse numbers below. Your nursing team will then arrange the next steps.
  • If you are a Harrow patient, please contact our Harley Street Clinic.

Key Contact Numbers for your reference:

Nurse Lines (Open Monday – Friday, 9.00am-4.30pm)

0777 474 8767
0777 474 4235
0777 474 4159

Please note, if you are unable to reach someone please leave a voicemail, with your name and contact number and your call will be returned as soon as we can.

If you are undergoing an IUI cycle and your home ovulation test becomes positive on a Saturday morning, please contact email londonnursing@londonwomensclinic.com by 9.30am on a Saturday or we may not be able to carry out your procedure for Intrauterine- Insemination (IUI).

If you are about to start a treatment cycle and your period begins over the weekend, please email londonnnursing@londonwomensclinic.com and we will contact you on Monday.

 

Canterbury Patients

  • If you are a new patient, please contact our enquiries team here
  • If you are an existing patient, please contact the Nursing team on:

 01227 208151 (Open Monday – Friday, 9.00am - 4.30pm)

 

London Bridge Patients

  • If you are a new patient please contact our enquiries team here
  • If you are an existing patient please contact the nursing team on: 0203 819 3288 (open Monday-Friday, 9am-4.30pm)

If you are undergoing an IUI cycle and your home ovulation test becomes positive on a Saturday morning, please email  TBCnursemail@londonwomensclinic.com or call the emergency number on by 9.30am on a Saturday or we may not be able to carry out your procedure for Intrauterine- Insemination (IUI).

If you are about to start a treatment cycle and your period begins over the weekend, please email: TBCnursemail@londonwomensclinic.com and we will contact you on Monday.

 

Brentwood Patients

  • If you are a new patient, please contact us here
  • If you are an existing patient. please contact the Nursing team on 020 7034 3181

 

Please note: When coming to the clinic, we must request that any accompanying person remains outside the clinic unless you have received specific permission from the clinic in advance of your appointment. Anyone attending the appointment with you will also need to complete a COVID-19 triage form and adhere to the patient code of conduct.

 

 

 

 

  • Both our Cardiff and Bristol clinics are open. Please note that the Bristol clinic will only be open on Tuesdays and Thursdays initially
  • Patients registered at our Swansea clinic will be seen at the Cardiff clinic for their pre-treatment bloods and scans until the Swansea clinic reopens.
  • If you are on the waiting list to start treatment you can contact the nursing team on 02920 385 022 for advice on the next steps. 
  • Patients registered at Bristol who want to book appointments for scans, blood tests and semen analysis please call 01173 742 560.
  • Please note: When coming to the clinic, we must request any accompanying person must remain outside the clinic unless you have received specific permission from the clinic in advance of your appointment. Anyone attending the appointment with you will also need to complete a COVID-19 triage form and adhere to the patient code of conduct.

     

  • Our Darlington Clinic is open, with opening hours 8am – 5pm. 
  • If you are a new patient, please contact the enquiries team here
  • If you are an existing patient, please continue to access advice, support and guidance from our nursing team on 01325 371 075 (Open Monday – Friday 8am – 5pm) and email, darlington.nurse@londonwomensclinic.com

We are excited to announce our London Women’s Ultrasound Centre is now open for bookings with clinics operating on a Wednesday at our premises at 112 Harley Street.

To make a booking today please call our dedicated enquiries line on 020 7908 3878 or email scanning@londonwomensclinic.com

Ahead of starting treatment

 

Patient checklist to confirm if you are ready to start treatment

To make sure you are ready to start treatment, please check that the following have been done:

  • Blood screenings and diagnostic testing
  • Cervical smear test (within 2/3 years)
  • All relevant consents forms to be complete
  • Medications
  • Donor sperm/eggs procured (if applicable)
  •  GP / other support letter (if applicable)

Attending your appointment

 

There are several steps you should follow to help us ensure and respect the safety of yourself as well as other patients and staff.

  • Complete the COVID-19 Screening Questionnaire and associated documentation (patient code of conduct and patient information leaflet) prior to treatment starting and at the start of any treatment cycle. If your circumstances change and symptoms develop you must not enter the clinic but instead contact the clinic so the situation can be discussed.
  • Attend for all appointments no more than 10 minutes in advance. If you are early, please wait outside the building until your appointment is due or you may call the clinic to ask if it is safe to enter. If you are late, you must call the clinic to check you can enter the building.
  • When coming to the clinic, we are advising any accompanying person must remain outside the clinic unless you have received specific permission from the clinic in advance of your appointment. Anyone attending the appointment with you will also need to complete a COVID-19 triage form and adhere to the patient code of conduct.
  • On arrival, wash your forearms and hands with soap and water for 20 seconds or use liquid alcohol-based gel for hand sanitation.
  • Wear a face covering at all times when you are in the clinic. A mask will be provided if you don’t have one.

Initially, care is being provided through our clinics in Harley Street, London Bridge, Canterbury, Cardiff, Bristol and Darlington. We will provide further updates on plans for other clinics on our website over the next few weeks.

We have put a range of measures in place to limit the risk of virus transmission to patients and staff. These have been approved by the HFEA and are outlined in our patient information document. They include restricting the number of people in the clinic, steps to maintain social distancing, and the use of PPE. It is also important that all patients and staff are ‘screened’ before attending the clinic in order to assess risk of being infected, transmitting the virus, or of complications on becoming infected. For this reason, prior to attending the clinic, we will ask you to complete a 'Patient Triage Health Questionnaire' which allows us to assess whether you have a higher than normal risk of acquiring or transmitting COVID-19, and to read and sign a 'Patient Code of Conduct' to confirm you understand and will help us implement the measures we are taking to minimise the risk of viral transmission.

Based on the initial assessment 'Patient Triage Health Questionnaire', we may require throat and nose swab testing for the virus before starting your treatment depending upon your circumstances and any symptoms. Additionally, all patients undergoing any procedure under sedation will be required to undergo Covid-19 PCR swab with a valid result a few days before the procedure.

Patients who require Covid-19 swab testing following their completion of the patient triage health questionnaire or in advance of treatments for which testing is required, can have it arranged by LWC or obtain it from any other certified test provider. Please note that if the test is organised by the LWC, a fee is chargeable.

Certain blood tests have a limited period of validity and may require repeating. If this is necessary in your case, we will let you know.

If your previous tests were carried out from January 2020 you will not be charged for the tests being repeated.

If your treatment is within three months of reopening, you will not need to pay to extend storage.

Yes, you will be required to purchase more.

If you have a pre-existing condition or are in a high-risk group for COVID-19, we may advise you to postpone treatment.  Further information may be found on:

https://www.gov.uk/government/publications/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19

If any concerns arise further to your patient triage questionnaire or before your treatment begins, we may advise you to test for COVID-19 or postpone treatment.  If your circumstances change after your treatment cycle has started but before any procedure is carried out, or if you should test positive for the COVID-19 virus, we may cancel treatment.  If you become unwell after egg collection, we may recommend freezing your embryos and waiting to start treatment. The clinic has the right to cancel your treatment at short notice if we deem there is a potential risk of viral transmission. Such a decision would be taken by a multidisciplinary team to ensure full consideration.

In certain circumstances for patients classified as higher risk, your consultant may advise that treatment is possible, but you may be asked to take additional precautionary measures to avoid infection, and possibly to delay pregnancy by freezing and storing eggs or embryos.

 

We are advising that any accompanying person must remain outside the clinic unless you have received specific permission from the clinic in advance of your appointment. Anyone attending the appointment with you will also need to complete a COVID-19 triage form and adhere to the patient code of conduct.

Before you travel, please check and be ready to comply with local and UK Government travel and social distancing policies. Those travelling to the UK for planned treatment are currently exempt from quarantine on arrival. However, as the situation may change, you are advised to monitor Government advice at

https://www.gov.uk/government/publications/coronavirus-covid-19-travellers-exempt-from-uk-border-rules/coronavirus-covid-19-travellers-exempt-from-uk-border-rules

Please note, before travelling to the UK you will need to commence the LWC Covid-19 triage process.

Yes, while the satellite clinic at which you are registered is closed, you will need to go to the Harley Street, London Bridge or Canterbury clinic for the tests to be carried out.

Online Consultations

Following the corona virus outbreak, we have introduced online consultations as our standard consultation method. The introduction of online consultations allows us to maintain social distancing and ensure the clinic environment is safe for our patients and staff.

Both initial and follow up online consultations with our consultants allow you to go through your medical details and discuss whether and what treatment is recommended.

Additionally, our Nursing teams are now using online consultations at the majority of our clinics. If an online consultation is not possible, and alternative will be provided.

The quality of information received will be the same and most consent forms can be completed online. You will still have access to the clinic staff throughout your treatment and you will need to attend for any investigations, ultrasound scans and procedures such as embryo transfers.

Our Support Services

Our priority at LWC is to ensure our patients are able to access support as required. Whatever stage of your fertility journey we recognise the benefits of peer support and have established our own patient community.  LWC Social is a closed Facebook group providing a space to chat, share experiences and offer and access support from others who understand.

We have a monthly programme of CAMEO groups held over Zoom; providing an opportunity to Come And Meet Each Other.  Group themes include: General Fertility, Shared motherhood, Fertility for Single Women and Over 40s, Preparing for treatment, Pregnancy loss, Donor Conception and more. If you are a patient and would like to see the current programme and/or would like to join a group, please contact Tracey.

Patients are also able to access independent counselling, this might be implications counselling ahead of treatment, or weekly counselling support. Alternatively, independent counselling may also be preferred if an out of hours appointment is needed, we can gladly provide referral details for counsellors we have worked with in the past.

Whatever your support needs, counselling, coaching or to connect with others, wherever you are in your fertility journey, please do get in touch if we can help. Patient.support@londonwomensclinic.com

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