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LONDON WOMEN’S CLINIC IS OPEN

We are delighted to be able to confirm that London Women’s clinic has been given permission by the HFEA to recommence fertility treatments. We appreciate that waiting for this news will have been very testing for many, and we thank you for your patience. In order to ensure that the clinic is operating with optimal safety and results, we will re-open for treatments from 1st June.

Providing safe and effective treatments in this new environment presents a number of challenges and we will therefore be implementing a range of actions which are outlined on our patient information document.

We understand that many patients are very keen to start their treatment as soon as possible, particularly those who had their starting cycles cancelled in March. In order to accommodate this group quickly, and to offer treatment as soon and as safely as possible to all wishing to start, a phased schedule is being implemented. Below we provide the details of this as they apply to each of our clinics. (Updated 22 May 2020)

Starting your treatment

  • As of the 1st June our principal clinic located at 113-115 Harley Street and our satellite clinic in Canterbury will re-open. Our other London satellites, including the Bridge Centre will follow on a schedule that will be detailed over the next few weeks, and in the interim period, treatments for patients for our satellite clinic will be provided at our Harley Street clinic.

  • If you are ready to start intra-uterine insemination or frozen embryo transfer procedure and have completed the steps necessary to begin (outlined in 'Patient checklist'), please call us on your given team number (see list below)* one week before your expected period in June. Your nurse team will arrange the next steps. You will be sent a detailed information and requested code of conduct for patients to follow during the pandemic, and a triage questionnaire to complete. You may be required to undergo COVID-19 testing before we can start your treatment.

  • If you are on the waiting list for IVF treatment with ovarian stimulation and have completed the steps ready to start (outlined in ‘Patient checklist’), then from 15th June, please call us on your given team number (see list below)*, one week before your expected period. Your nurse team will arrange the next steps. You will be sent a detailed information and requested code of conduct for patients to follow during the pandemic, and a triage questionnaire to complete. You may be required to undergo COVID-19 testing before we can start your treatment.

  • If you have had a consultation and registered for treatment with one of our consultants over the past few weeks since the clinic closed, you can expect to be able to start treatment around the time that was indicated to you by your doctor during your on-line consultation. If you do not already have a further consultation booked to initiate your treatment cycle, please contact our enquiries team on 0207 563 4309

  • If you are a new patient and interested in booking an initial online consultation, please contact our enquiries team on 0207 563 4309

Team Numbers:

Green team 0777 474 8767
Purple team 0777 474 4235
Yellow team 0777 474 4159

*If you don’t know which team is caring for you, please call any one of these numbers. Please note, if you are unable to reach someone please leave a voicemail, with your name and contact number and your call will be returned as soon as we can.

When coming to the clinic, we are advising any accompanying person must remain outside the clinic unless you have received specific permission from the clinic in advance of your appointment. Anyone attending the appointment with you will also need to complete a COVID-19 triage form and adhere to the patient code of conduct.

  • As of the 1st June our Cardiff clinic will re-open (further details on Bristol & Swansea will be updated here in the next few weeks). All Bristol and Swansea patients will be accommodated at the Cardiff clinic for their pre-treatment bloods and scans
  • If you are on the waiting list for our Wales clinic our team will contact you to advise you on the next steps. You will be sent a patient information leaflet, code of conduct and triage questionnaire to complete and may be required to undergo COVID-19 testing before we can start your treatment.

When coming to the clinic, we are advising any accompanying person must remain outside the clinic unless you have received specific permission from the clinic in advance of your appointment. Anyone attending the appointment with you will also need to complete a COVID-19 triage form and adhere to the patient code of conduct.

 

  • Our Darlington Clinic will be re-open for treatments from 1st July. Ahead of this date in June, those patients who are on the waiting list for treatment will be contacted to advise of next steps. Patients can also access advice, support and guidance from our nursing team at Darlington should this be required.

 

Patient checklist to confirm if you are ready to start treatment

To make sure you are ready to start treatment, you must satisfy the below checklist

  • Blood screenings and diagnostic testing
  • Cervical smear test (within 2/3 years)
  • All relevant consents forms to be completed
  • Medications
  • Donor sperm/eggs (if applicable)
  • GP/ other support letter (if applicable)

Please understand that while we will do all we can to begin your treatment as promptly as possible, the restrictions under which all fertility clinics are now operating means that you may be asked to delay your start to a subsequent cycle.


Contact our Enquiries team

Our dedicated support team are available to help answer your questions and provide information about the next steps on your fertility journey. To speak to a member of our friendly team, please call 0207 563 4309. We are currently experiencing a high level of calls and our normal response times are slightly delayed. We will return your call/email as soon we can. We thank you for your patience at this time.


Book an online consultation

We are now offering both initial and follow up online consultations throughout your journey with LWC. These online consultations will allow you to meet with a consultant, to review your individual situation, and to plan, start and review your treatment every step of the way.

Read more

Join our Support Group

Our Facebook Group LWC Social offer the chance to chat and share experiences and also participate in themed Zoom support sessions.

Read more

Buy needed eggs and sperm

Reserve donor eggs and sperm

If you need donor eggs or sperm, use this time to find your donor from our banks, the London Sperm Bank and the London Egg Bank. We are currently offering 6 months free storage from the date of purchase, when ordered before the 30th of June 2020.


Plan your finances

Find out more about financing options available for your treatment and our partnership with Duologi. Please contact our Enquiries team for more information.

You can read more details of our re-opening plans online on our website, and we will be sending individual emails to our registered patients. Should you have any further questions please do not hesitate to contact us by emailing info@londonwomensclinic.com or calling 020 7563 4309 and we can assist you.

Initially, care will be provided through our clinics in Harley Street, London, Canterbury, Cardiff and Darlington. Our other clinics will follow in a phased manner. We will provide further updates on plans for all other clinics on our website over the next few weeks.

We have put a range of measures into place to limit the risk of virus transmission to patients and staff. These have been approved by the HFEA and are outlined in our patient information document. They include restricting the number of people in the clinic, steps to maintain social distancing, and the use of PPE. It is also important that all patients and staff are ‘screened’ before attending the clinic in order to assess risk of being infected, transmitting the virus, or of complications on becoming infected. For this reason, prior to attending the clinic, we will ask you to complete a 'Patient Triage Health Questionnaire' which allows us to assess whether you have a higher than normal risk of acquiring or transmitting COVID-19, and to read and sign a 'Patient Code of Conduct' to confirm you understand and will help us implement the measures we are taking to minimise the risk of viral transmission.

We will seek to start treatment as soon as possible for those patients whose planned treatments were cancelled in March. If you were affected in this way, please see further details for each of the clinics on our website outlining next steps for patients in the opening message For all other patients who have registered for treatment since the clinic had to close, we anticipate being able to treat you around the time that was indicated to you by your doctor at the time of your on-line consultation.

Based on the initial assessment 'Patient Triage Health Questionnaire', we may require throat and nose swab testing for the virus depending upon your circumstances and any symptoms.

Certain blood tests have a limited period of validity and may require repeating. If this is necessary in your case, we will let you know.

Of course, avoid contracting infection with COVID 19 by following the established government guidelines including social distancing and regular hand washing. Our usual other advice also applies: don’t smoke and start taking folate and Vitamin D supplements.

If your previous tests were carried out from January 2020 you will not be charged for the tests being repeated.

If your treatment is within three months of reopening, you will not need to pay to extend storage.

Yes, you will be required to purchase more.

If you have a pre-existing condition or are in a high-risk group for COVID-19, we may advise you to postpone treatment.  Further information may be found on:

https://www.gov.uk/government/publications/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19

If any concerns arise further to your patient triage questionnaire or before your treatment begins, we may advise you to test for COVID-19 or postpone treatment.  If your circumstances change after your treatment cycle has started but before any procedure is carried out, we may cancel treatment or arrange for COVID-19 testing.  If you become unwell after egg collection, we may recommend freezing your embryos and waiting to start treatment. The clinic has the right to cancel your treatment at short notice if we deem there is a potential risk of viral transmission. Such a decision would be taken by a multidisciplinary team to ensure full consideration.

In certain circumstances, your consultant may advise that treatment is possible, but you may be asked to take additional precautionary measures to avoid infection, and possibly to delay pregnancy by freezing and storing eggs or embryos.

We are advising any accompanying person must remain outside the clinic unless you have received specific permission from the clinic in advance of your appointment. Anyone attending the appointment with you will also need to complete a COVID-19 triage form and adhere to the patient code of conduct.

There are a number of steps you should follow to help us ensure and respect the safety of yourself as well as other patients and staff. These are listed below for your reference:

• Comply with national social distancing policies in the clinic and whilst travelling to and from the clinic.

• Inform the clinic promptly if you develop any COVID-19 virus symptoms. Please do not enter the clinic if you have Corona virus symptoms of any severity.

• Complete the COVID-19 screening Questionnaire prior to treatment starting and at the start of any treatment cycle. If your circumstances change and symptoms develop you must not enter the clinic but instead contact the clinic so the situation can be discussed.

• Attend for all appointments no more than 10 minutes in advance. If you are early, please wait outside the building until your appointment is due or you may call the clinic to ask if it is safe to enter. If you are late, you must call the clinic to check you can enter the building.

• On arrival, wash your forearms and hands with soap and water for 20 seconds or use liquid alcohol-based gel for hand sanitation.

• Wear a face covering at all times when you are in the clinic. A mask will be provided by the clinic.

Before you travel, please check and be ready to comply with local and UK Government travel and social distancing policies. Those travelling to the UK for planned treatment are currently exempt from quarantine on arrival. However, as the situation may change, you are advised to monitor Government advice at

https://www.gov.uk/government/publications/coronavirus-covid-19-travellers-exempt-from-uk-border-rules/coronavirus-covid-19-travellers-exempt-from-uk-border-rules

Please note, before travelling to the UK you will need to commence the LWC Covid-19 triage process.

No. While the satellite clinic at which you are registered is closed we are accepting blood test results  carried out by your local GP/hospital.

Video Consultations

During the corona virus outbreak it is important to keep safe. When the lockdown eases and the clinics open again it remains important to maintain social distancing and to make sure the clinic environment is safe for our patients.

For this reason, we are offering both initial and follow up online consultations which allows you to speak with a consultant, go through your medical details and discuss whether and what treatment is recommended.

The quality of information will be the same and most consent forms can be completed online. You will still have access to the clinic staff throughout your treatment and you will need to attend for any investigations, ultrasound scans and procedures such as embryo transfers.

Our Support Services

Here at LWC our priority is to ensure our patients continue to access support as required. We understand the suspension of all elective fertility treatments is a great source of frustration, anxiety and sadness for many of our patients and we will work to support you through this difficult time.

In order to request support, you can either email patient.support@londonwomensclinic.com or join the closed Facebook group at LWC Social. Our Facebook group offers a chance to chat, share experiences and discuss your concerns with others. Our Senior Fertility Counsellor, Tracey Sainsbury, has also introduced a daily schedule of CAMEO groups, an opportunity to Come And Meet Each Other. Whichever clinic you’re registered with, wherever you are in the world, you are able to connect with others in a similar situation. If you are a patient and would like to join a group, please do contact Tracey.

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